Frequently Asked Questions
How can I contact CipherWave First Line Technical Support?
- You can contact CipherWave Support by phoning 011 541 9940 or by emailing us at email@example.com
Is the Customer Support Centre available 24 x 7?
- Yes - CipherWave Technical Support is available 24 hours a day, 7 days a week, 365 days a year.
How do I get a quote for a CipherWave product or service?
- You can contact our sales team, by phoning them on 011 541 9940 or by emailing them at firstname.lastname@example.org
I have a query on an invoice you’ve sent to me?
- You can contact CipherWave Accounts and Billing, by phoning 011 541 9940 or by emailing us email@example.com
I need to request a copy of an invoice or statement?
- You can contact our Accounts and Billing Department, by phoning us on 011 541 9940 or by emailling us at firstname.lastname@example.org
Can I pay my invoice by Debit Order and how do I do this?
- Yes, you can request a Debit Order mandate from CipherWave's accounts department, by phone - 011 541 9940 or by email - email@example.com
Do you accept Credit Card payments?
- Yes - We accept all major credit card, including VISA and Mastercard.
Where do I send remittances?
- Remittances can be emailed to firstname.lastname@example.org
Where can I find your bank details?
- Our bank details are shown on the front of our invoices.
How can I arrange to cancel my CipherWave service?
- You must request the cancellation of your service in writing by emailing email@example.com
Help & Support Centre
|“Our branches that are located in all major cities in South Africa have experienced faster and more stable connections to the Head Office branch from the very first hour of the installation.”