Frequently Asked Questions

How can I contact CipherWave First Line Technical Support?

• You can contact CipherWave Support by phoning 011 541 9940 or by emailing us at support@cipherwave.co.za

Is the Customer Support Centre available 24 x 7?

• Yes - CipherWave Technical Support is available 24 hours a day, 7 days a week, 365 days a year.

How do I get a quote for a CipherWave product or service?

• You can contact our sales team, by phoning them on 011 541 9940 or by emailing them at sales@cipherwave.co.za

I have a query on an invoice you’ve sent to me?

• You can contact CipherWave Accounts and Billing, by phoning 011 541 9940 or by emailing us accounts@cipherwave.co.za

I need to request a copy of an invoice or statement?

• You can contact our Accounts and Billing Department, by phoning us on 011 541 9940 or by emailling us at accounts@cipherwave.co.za

Can I pay my invoice by Debit Order and how do I do this?

• Yes, you can request a Debit Order mandate from CipherWave's accounts department, by phone - 011 541 9940 or by email - accounts@cipherwave.co.za

Do you accept Credit Card payments?

• Yes - We accept all major credit card, including VISA and Mastercard.

Where do I send remittances?

• Remittances can be emailed to accounts@cipherwave.co.za

Where can I find your bank details?

• Our bank details are shown on the front of our invoices.

How can I arrange to cancel my CipherWave service?

• You must request the cancellation of your service in writing by emailing cancellations@cipherwave.co.za

Help & Support Centre

Testimonials