Getting the most out of CipherWave
Here are some hints to help you get the most out of your CipherWave experience.
Use the resources available to you
We provide customers with an Account Manager. Their role is to understand your business requirements and to help you find the best solutions for your organisation. Our Pre-Sales team provide excellent technical support throughout the decision making process. They are there to answer your questions and together with the Customer Design team to architect the optimum solution for your business.
Contact us in the way that’s most convenient
Once your service is operational you’ll also have access to NOC (Network Operational Centre), or email:firstname.lastname@example.org
Customers may also have a dedicated Service Manager allocated to ensure the smooth running of your CipherWave services and provide you with ongoing support.
Keep us in the loop
For your security we can only accept service requests from nominated individuals in your organisation. If you keep your list of nominated technical and support contacts up to date it helps us support you more effectively.
Help us to help you
We can deal with your issue more swiftly if you have the following information on hand when you call:
- Your organisation’s name
- Your account number
- A description of the issue
- A contact name
- A contact phone number
Help & Support Centre
|“Our branches that are located in all major cities in South Africa have experienced faster and more stable connections to the Head Office branch from the very first hour of the installation.”