Social Media Policy
CipherWave Social Media accounts are managed by the CipherWave Social Team, on behalf of CipherWave.
We may occasionally use automation (such as tools which generate tweets from RSS feeds) but the intention is not to dominate the messages and/or information posted on any of our Social Media platforms.
If you become a fan of CipherWave (‘follow’, ‘like’ or ‘join’ us), you can expect regular content covering any of the following:
· Updates about new content on our other digital channels (News, Product updates, Helpful tips, Campaigns, Special promotions, etc.)
· Invitations to provide feedback on specific issues relevant to the industry
· Information on topical issues surrounding the industry
· Occasional coverage of relevant events
If you follow us, we may follow you back on some or all of our relevant Social Media platforms. Being followed by CipherWave does not in any way imply endorsement of any kind.
We will update and monitor our Social Media accounts during office hours, Monday to Friday, and will attempt to provide the relevant response should CipherWave deem this necessary within a reasonable time period (24 – 48 hours).
Some of these platforms may occasionally be unavailable and we accept no responsibility for lack of service due to downtime.
CipherWave reserves the right to disengage from some or all of these Social Media platforms at any time without cause or notification.
Replies, Comments and Messaging
We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive.
The CipherWave Social Team reads all Replies, Comments and Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people.
We cannot engage on issues that may be deemed unsuitable and/or inappropriate, nor can we answer questions which are in contradiction of our Policies or any other Contractual Agreements.
Any unsuitable and/or inappropriate content will be removed and whoever placed this may be blocked from future participation on any or all of these social platforms.
The usual ways of contacting us for official correspondence are detailed in the “contact us” section of our websitewww.cipherwave.co.za/contact.php
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