04 Jun Connect with your customers. Collaborate with your teams. Continue to grow your business.

Change is the only constant and the new normal is taking some getting used to. In the past couple of months, we have had to change the way we do business, how we support customers and how we interact with our teams. During level 5 of lockdown most people were working from home. Since moving to level 4 many businesses have adopted a hybrid work strategy where some staff are at the office, some are mobile, and others are remote. The key is to ensure that your business can continue to support your customers

A hybrid work strategy presents its own unique set of challenges in order to maintain excellent customer service and to maintain your business’ data security.

CipherWave offers a comprehensive range of Cloud and Voice solutions that will help ensure your transition is a smooth one. Our work from home essentials includes Email, Email Archiving, Cloud Backups, Cloud Disaster Recovery, Virtual Servers, Cloud PBX, Microsoft Teams Calling and CipherWave’s SIP Trunk.

With face-to-face meetings remaining lesser of an option, emails, calls and virtual meetings have become a necessity when communicating with customers and staff members. Our email collaboration suite includes Hosted Exchange and Microsoft 365 packages which includes the complete Office suite as well as Microsoft Teams. CipherWave, an official Mimecast partner, also offers a unified email management solution which includes Email Security, Email Continuity and Email Archiving via a single integrated web-based central administration console.

Business Continuity forms part of our Cloud offering and includes Backups and Disaster Recovery. Our Cloud Backup solution incorporates Veeam software with secure encryption to seamlessly protect our customers’ backup data. Hosting locally ensures faster backup and recovery timeframes. Our Cloud Disaster Recovery solution provides customers with a secure encrypted environment to backup and recover critical data and business applications at a cost-effective price. With CipherWave’s Disaster Recovery you are ultimately able to reduce the amount of downtime hours and in turn protect your business from any adverse impact.

CipherWave’s Virtual Server solutions offer customers the flexibility to either transact within a managed Private Cloud environment or within our Public Cloud offering backed by our robust infrastructure topology. CipherWave’s Cloud services are best known for our undeniable Service Level Agreements and unbeatable quality of service over the past 10 years.

CipherWave’s Cloud PABX technology offers our customers a true alternative to any legacy on-premise PABX telephony system. Our Cloud Hosted PBX integrates with leading IP handsets and boasts a plethora of features including IVR, line hunting, call waiting, voice mail and music on hold. Our Hosted PBX coupled with gloCOM, a feature-rich desktop and mobile unified communications application, allows you to take your office with you wherever you go, by seamlessly extending your office extension onto your mobile device. Scalability of our platform enables us to provide a unified Telephone Management System (TMS) and Call Recording stack to our customers from an expense and continuity measure.

Microsoft Teams has become one of the most stable voice and video messaging mediums which can be integrated into your Microsoft 365 licensing through CipherWave. Microsoft Teams allows you to safely and securely hold multi-party video conference meetings with internal teams members as well as customers utilizing Teams from any mobile device and also has the ability to make and receive calls through our voice platform by subscribing to Microsoft Teams Calling with us. 

Cybercrime has increased during this lockdown period as more and more people heavily rely on the Internet when working remotely. Cybercriminals aren’t reinventing the wheel but rather making a few innovative adjustments to their current malicious toolbox when attempting to penetrate your private network. Phishing emails have been designed to look like emails from official sources, government bodies and financial institutions. Cybercriminals are also defrauding people of their money by posing as legitimate charities requesting donations. The best way to protect your business data is by preventing the phishing emails from reaching users by employing anti-spam and anti-virus software within your network which scans all incoming emails to detect and block threats whilst preventing malicious or unintentional loss of sensitive or confidential information. Managed firewalls, user education and ensuring all systems are updated also form a large part of an effective security strategy for your business. CipherWave is able to assist you in evaluating and executing compliant security measures in protecting your network and network users.  

CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses with a range of solutions to help them connect, communicate and collaborate with their customers, employees and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy service and support that our customers can count on 24/7.

26 Nov Cybersecurity – Protecting your business in today’s digital world

Cybersecurity refers to the practise and action taken in order to protect user computers, networks, programs and data from unauthorised access within a business.

Businesses have historically taken an extremely reactive approach in fighting cyberthreats and cyberattacks by relying on individual security technologies to protect their most valuable assets being their intellectual and proprietary company data.

This method has over recent years resulted in stories of devastating breaches impacting loss of revenue, loss of confidential company data and overall loss of business credibility.

Some of the more commonly known cyberattacks are:

Denial-of-Service (DoS): Denial-of-Service attack occurs when multiple systems flood the bandwidth or resources of a targeted system, usually one or more web servers. Such an attack is often the result of multiple compromised systems flooding the targeted system with traffic which could include malicious software infecting the network.

Malware: A malware attack is a type of cyberattack in which malicious software performs activities on the victim’s computer system. Malicious software can be described as unwanted software that is installed in your system without your consent. It can attach itself to legitimate code and propagate.

Phishing: A phishing attack attempts to send emails that appear to be from trusted senders with the aim of gaining your personal data and information. Sometimes phishing attacks surface as a link to an illegitimate website, which often tricks the user into downloading malware or disclosing personal information.

Eavesdropping: Eavesdropping is an unauthorised digital communication, real-time interception of a private communication, such as phone calls, instant messages or video conferences. An eavesdropping attack, also known as snooping or sniffing, is a network security attack whereby an individual attempts to steal the information that smartphones, computers and other digital devices send or receive.

What should we do in order to best protect our business in today’s digital world?

CipherWave and Securicom have partnered with the intention to help protect your business from the inevitable world of cybercrime by offering pro-active network, email and endpoint security solutions all designed as a managed service to compliment your current security technologies suite.

Being rapidly growing leaders within their respective verticals both service providers have identified the need to upskill and empower businesses around the threats of trading within a digital world which sometimes has a dark underbelly.

CipherWave offers a uniquely safe and secure cloud environment with the option of dedicated managed FortiGate firewall protection or unified virtual server protection when hosting within their owned and managed Midrand data centre facility. 

In creating a security-focused workplace, CipherWave is able to supply an end-to-end security solution encompassing firewalls, email anti-virus and anti-spam, server anti-virus and endpoint protection solutions not just for office-based users, but for remote workforces who still require access to the office network.

Measures to mitigate cyberattacks may vary, but security basics should remain the same. We recommend the following best practises to help improve your business’s security competency:

  • Continuously review and update your systems and anti-virus databases, 
  • Embrace employee security awareness programmes, 
  • Insist that your service provider configures your firewall to whitelist only the specific ports and hosts which you need, 
  • Ensure that you keep your passwords strong, 
  • Adopt a regular cloud backup strategy with a reputable cloud service provider, and 
  • Continuously conduct IT security audits in search of suspicious activity.
CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses with a range of solutions to help them connect, communicate and collaborate with their customers, employees and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy service and support that our customers can count on 24/7.

16 Sep Visit the CipherWave Stand at the MyBroadband Conference to Experience the Excitement of the Internet

CipherWave and Home-Connect will be returning to the MyBroadband Conference & Expo this year as Gold Sponsors.

CipherWave, a local leading Business Internet Service Provider, offers a wide range of ISP services including Business Uncapped Fibre, Wireless Connectivity, Hosted PBX for Business, and Managed Cloud Solutions. 

CipherWave’s sister company, Home-Connect specializes in Fibre to the Home and will be joining CipherWave at the conference. 

CipherWave and Home-Connect have invited some of their partners to join them at the conference and will be present at their stand. In keeping with experiencing the Internet, Cipherwave’s partners are key enablers of access and security services that ensures their customers are able to enjoy the best possible Internet experience both at home and at the office. Joining CipherWave and Home-Connect at the stand will be Securicom, a local security partner of CipherWave who specializes in FortiGate firewalls, email security and other managed security services. Also present at the stand will be Link Africa and Frogfoot, who are Fibre Network Operators with a growing national Fibre footprint covering both the residential and business Fibre space.

Whether you are in the office or at home, experience the excitement of the Internet at its best, with Super-Fast, Reliable and Uncapped Fibre from CipherWave and Home-Connect. Be sure to pass by and visit the CipherWave and Home-Connect stand at the MyBroadband Conference & Expo this year and stand a chance to win some spectacular trendy prizes. 

04 Sep 10 ways to protect your business from cyberattacks

One of the biggest threats businesses face in 2019 is cybercrime. There are many malicious parties online who are willing to take extreme measures to hack your business to steal your money, business information, or even the personal data of your staff and customers. For this reason, it is of critical importance to implement rigorous security measures to protect your business from these cybercriminals. Here are 10 ways you can protect your business from cyberattacks.

  1. Regularly change your passwords
Password security is a popular discussion point when it comes to online security, as weak passwords can be hacked and used to gain access to your business systems. What is less discussed, however, is the fact that changing your password regularly is an additional step that can improve your security substantially. This means that if a password is leaked, there is a good chance that it will no longer be useful by the time a malicious party tries to use it.

  1. Set clear administrative rights
Not everyone in your business needs to have access to all areas of your systems. By setting clear administrative rights for individual users, you can ensure that if an individual’s credentials are exposed, the hacker cannot access your entire business’ data. 

  1. Train your staff
When it comes to protecting your business, ensuring that your staff is knowledgeable on best security practices can be one of the most effective ways of upping your security. Many security breaches happen because individual users are not following efficient security measures on their individual devices, which can offer malicious parties access to your entire business network.

  1. Monitor your network
It’s one thing to implement strong security software on your network, but even the best software can have its flaws. It is therefore important that you actively monitor activity on your network, which will allow you to spot any issues that may crop up, and deal with them before they become bigger problems.

  1. Maintain your firewall
Firewalls are one of the most fundamental elements of digital security, so it is important that your firewall remains operationally optimised.

  1. Install email security software
Email security is another popular avenue for malicious parties to attempt to access important data. Phishing is a popular and efficient way to collect valuable data from unsuspecting users. To combat these and other email security threats, it is important to use powerful email security software, such as that from Mimecast.

  1. Keep your software updated
A common way that security systems are weakened is by failing to update your software. Out-of-date software is significantly more prone to being exploited by hackers, as it is often no longer supported by the developers.

  1. Encrypt and backup your data
How you store your data is a critical element of keeping it secure. It is crucial that you encrypt your data wherever it is stored so that it is not easily accessible to malicious parties. You should also backup all data so that if it is compromised, you can ensure business continuity.

  1. Have a disaster recovery plan
Sometimes disasters are unavoidable – but it is important that you have measures in place to deal with these disasters efficiently and timeously. This will save your business lots of money, as you will be able to minimise downtime and keep important systems running through the entire process.

  1. Check physical security
When one thinks about protecting your digital data, it’s easy to forget to ensure that your data is secure at a physical level. You should ensure that your data is stored at a location that is secure – ensuring that none of the storage devices your data is on can be stolen. It is also critical that the physical location of your data storage is not exposed to natural and man-made disasters such as flooding or fires.

CipherWave – Data protection as a service

CipherWave has partnered with a variety of leading data security companies to ensure that their data hosting, backup, and recovery services are highly reliable and efficient.

Recent additions to the stack of products that CipherWave uses for data storage include the likes of Mimecast and Fortigate – who offer leading email security and firewall products respectively.

20 Jun Cloud Computing: Your Next Move

Embracing any cloud solution isn’t something that ought to be managed without the slightest hesitation. If your business is considering deploying cloud-based services into your framework, you should know about the advantages the cloud can bring and which service provider will instrument the best overall results for your organisation.

Cloud computing allows us to access huge amounts of computing power by pooling resources in a fully virtualized manner. Instead of outlaying large amounts of capital expenditure on hardware infrastructure or a data centre, migrating to the cloud will allow you to transact with anything from applications to storage from a cloud service provider.

Any service which doesn’t require you to be physically close to the hardware that you are using can now be delivered via the cloud. It allows you to facilitate what is essentially a virtual office to give you the flexibility of connecting to your business from anywhere at any time. Your business can literally scale up or scale down your operation and storage needs quickly to suit your situation, allowing flexibility as your requirements evolve.

Whether you experience a natural disaster, power failures or other crises, having your data stored in the cloud ensures that it is backed up and protected in a secure and safe location.

Migrating to cloud-based solutions for your business is certain to offer a higher standard of security that your locally managed system is unlikely to achieve. Hacking techniques are becoming more effective every day, leaving  your systems and data compromised when only using a combination of a unique login ID and a complicated password. Cloud services encrypt all data and provide businesses with sophisticated tools for ease of management. 

Time is one of the most commonly tabled reasons as to why companies aren’t backing up their data. Cloud backup doesn’t require any additional time commitment as data and files are backed up to the cloud automatically and continuously or as scheduled upon migration. With a few clicks of the mouse, your backed up data can be easily found and restored.

To find out how the cloud can work for your business talk to CipherWave,

CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses a range of solutions to help them connect, communicate and collaborate with their customers, employees and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy service and support that our customers can count on 24/7.

Along with Iron Mountain, CipherWave is a sponsor at the 2019 MyBroadband Cloud Conference, which is taking place on 6 June at the Gallagher Convention Centre in Midrand. They will be showcasing their extensive cloud offering with special focus on their hybrid cloud capabilities. 

Iron Mountain Incorporated (NYSE: IRM), founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organisations  around the world, and with a real estate network of more than 85 million square feet across more than 1,400 facilities in over 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artefacts.

Visit their stand and be entered into a draw to win a once-in-a-lifetime hot air balloon experience in the clouds for two.

25 Apr Is your legacy PBX putting your business at risk?

Moving from a legacy PBX to a Cloud PBX can be quite a task and entails some risk. However, the longer you keep your current on-premise PBX system, the greater the associated risks and costs. Outages and unplanned downtime; high upgrade and maintenance costs; inability to source replacement components; outdated functionality; drain on in-house resources; and compromised security are all factors to consider when changing your current communication system.

Just how easy is it to move to a Cloud PBX system?

The secret to a successful cloud migration is as simple as partnering the right provider. 

A key component of ensuring that a company’s migration is indeed successful requires an understanding of the current PBX setup i.e. call flows, ring groups, voicemail to email options and the number of rings before a call is forwarded to another extension, to name a few. Whilst these seem like easy assumptions, they are key to ensuring a successful deployment and positive user experience. 

User education around the new system is equally important and companies would need to ensure that this is included as part of their migration plan.  

Most companies are looking to achieve two main objectives when reviewing moving to the cloud, namely cost savings and management of the PBX system. Scalability, security and redundancy are additional benefits that come with choosing the right provider. 

Owning and managing our infrastructure allows for us to seamlessly transition a company’s traditional voice environment into a secure, reliable and flexible Cloud PBX ecosystem.

Moving your voice into our cloud inherently includes several security benefits simply due to the nature of our core network architecture. Our Cloud PBX is protected by industry-leading encryption and Session Border Controllers, to ensure that your data and calls reside within the safety of our network.

CipherWave’s Cloud PBX also accommodates for companies which require access for mobile users, using our mobile application. Users can log in to our platform and effectively take their desk phones with them wherever they go.

Meticulous project management principles coupled with years of experience within the industry is our largest shared asset with our customers when transitioning to our cloud. 

Whether your company is based in the middle of the hustle and bustle of trendy Johannesburg or a 2-man satellite office at the end of windy Port Elizabeth, we are able to bring you online fast, securely and efficiently.

Reasons to migrate to the cloud

Single point of contact. Most legacy communication systems involve multiple solutions provided by different suppliers, which can have a negative impact on productivity and the overall effectiveness of a company. With a Cloud PBX, you can save on time and cost by consolidating your supplier relationships.

Scalability. Traditional on-premise PBX systems are too rigid to allow for expansion or growth. When moving offices, opening new branches, bringing on additional employees, your communication system needs to be agile and adaptable. However, traditional on-premise PBX systems can be slow, labour intensive and expensive. A Cloud PBX allows your company to scale quickly and easily.

Easily add new features. Communication technology is rapidly changing and so are the expectations of your employees and customers. With traditional on-premise PBX systems, some basic features, such as call forwarding, are either not possible, extremely expensive or hardware dependant. The flexibility of a Cloud PBX makes it easy to deploy a full range of rich features.

Visibility. Gaining insights into your on-premise PBX system can be time-consuming and cumbersome. On the other hand, the transparency you get from cloud communications allows you to make better informed business decisions. 

Business Continuity. Traditional on-premise PBX systems are not made to continue functioning in the event of an outage. Where Cloud PBX systems, in contrast, offer high availability, significantly reducing downtime. 

04 Sep The Do’s and Don’ts of Ransomware

Ransomware is a form of malicious software (or malware) which is designed to lock the victim’s data, typically by encryption, and payment is demanded before the ransomed data is decrypted and access is returned. The motive is almost always monetary, and unlike other types of attacks, the victim is usually notified and given instructions on how to proceed.

Ransomware is generally delivered using phishing emails or through exploit kits. Phishing emails contain malicious attachments, which include ransomware or links to a compromised website hosting malware. Exploit kits are a malicious tool that cybercriminals use to attack vulnerabilities in systems, so they can distribute malware.




Backup important data regularly. Open emails from unknown sources.
Keep an offsite backup. Click on links in unexpected emails.
Use cloud services to mitigate risk. Download attachments received in unknown emails.
Keep your security software up-to-date. Click on pop-up ads in unknown websites.
Keep your operating system and other software up-to-date. Pay the ransom.
Provide regular cyber security training to employees. Deprioritize creating awareness inside your organisation.
Beware of emails that ask you to enable ‘macros’ to view the content.
Enable pop-up blockers on all browsers.

CipherWave offers a range of products and services to help protect businesses against ransomware and other security threats. One way of protecting your business is by ensuring that you have backups in place. CipherWave utilises their locally managed data centre and makes use of Veeam Cloud Connect for their Backup as a Service offering.

Veeam Cloud Connect makes it easy to get your backups offsite to a hosted backup repository using a reliable, secure SSL connection. 

Veeam’s modern backup technology enables you to:
  • Access and recover data in hosted backup repositories directly from the backup console
  • Track cloud repository consumption
  • Receive reminders for hosted storage renewals
Veeam Cloud Connect boasts more than 200 000 customers worldwide and protects over 13 million VMs.

The issue of compliance is something that many businesses need to take into consideration. Encrypted data backup is required by regulation in all businesses that handle sensitive information in order to avoid heavy penalties. Veeam Cloud Connect eliminates compliance concerns by using the simple 3-2-1 process.

CipherWave is a South African Internet Service Provider (ISP) and a Veeam Gold Partner that provides growing businesses a range of solutions to help them connect, communicate and collaborate with their customers, employees and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy service and support that our customers can count on 24/7.

13 Aug Host Local

The 2018 MyBroadband Cloud, Hosting and Security Conference took place on 13 June at the Gallagher Convention Centre in Midrand. Top cloud, hosting and security executives and IT professionals were in attendance. The speakers covered a range of topics including hosting, virtualisation and more.

CipherWave, a regular sponsor, focussed its messaging around its locally owned and manged data centre. They offer a wide range of locally hosted and supported cloud services that include: DRaaS, BaaS, Cloud Connect, Server Hosting, Office 365 and Hosted PBX. CipherWave’s cloud is powered by Veeam, VMWare and Microsoft allowing their customers to leverage their existing technologies, products and licensing when moving into CipherWave’s local cloud. 

Reasons to Host Local with CipherWave
  • Low latency. Ideal for high priority applications where speed is essential.
  • Data sovereignty. International cloud providers can process, replicate and store your data across numerous countries. This blurs the laws that apply. Hosting your applications and business data locally means your company data is governed by local laws. 
  • Local 24/7 support as and when you need it. No time or language barriers.
  • Stronger cloud provider relationships. When on-going support is critical, a local contact becomes invaluable. If you need an emergency response or faster turnaround, a local cloud provider is often more responsive.
  • Data transport between you and your cloud is cheaper and faster.
  • Data migration costs are also lower. Getting your data to and from a local cloud provider is relatively straight forward. These costs quickly escalate if you are migrating terabytes of data to international providers or extracting/ switching between providers.
CipherWave’s cloud is an option for businesses looking for a locally hosted cloud solution. CipherWave has a national footprint with branches across the country – including a state-of-the-art data centre in Midrand, which is housed inside a category 5 vault, along with POPs in 3 other data centres in Johannesburg, Cape Town and Durban.

“Managing our own infrastructure, along with owning our own data centre gives us the ability to offer better service guarantees,” says Wayne D’sa, CipherWave Managing Director.

Reasons to collaborate with CipherCloud
  • Improved business agility
  • Increased efficiency
  • Peace-of-mind knowing that your business data is secure
  • Minimised downtime and business interruption
  • Better use of business resources
  • Improved business productivity through access to infrastructure when you need it
Local cloud providers offer you customisable solutions, great customer service and personal attention that international providers can’t match.

CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses a range of solutions to help them connect, communicate and collaborate with their customers, employees and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy service and support that our customers can count on 24/7.

06 Aug The next generation of firewall protection

According to the Allianz Risk Barometer 2018 report, cyberattacks have been listed as the number one threat South African businesses face.

38% of the South African respondents indicated that cyberattacks remain the top concern for businesses for the third year in a row. Business interruption came in second at 34%. About 29% said changes in legislation and regulation are also among the top concerns. The Allianz Risk Barometer is based on the insights of over 1 900 risk management experts from 80 countries.

Multiple threats such as data breaches, network liability and hacker attacks make cyberattacks the largest threat, not only in South Africa but also the United States, United Kingdom and Australia. In October last year, more than 30 million South Africans’ personal information was exposed online in what is considered the country’s biggest data breach. 

CipherWave recently added a fully managed firewall service to its comprehensive product stack. Given the wide array of firewall products to choose from, CipherWave decided on Fortigate as its preferred firewall technology product, due to its strong firewalling stack, feature rich offering including URL filtering, intrusion detection and intrusion protection. 

Firewalls are one of the most vital components of any network. Taking into consideration the dangers posed by viruses, malware and unknown network trespassers, the protection of the corporate network is paramount.

The managed firewall service is an end-to-end service consisting of pre-implementation consultancy, design of a connectivity security policy, deployment of a firewall device, management and, 24/7 monitoring and support. With managed firewall services there is no need to buy, deploy or manage various point solutions. Companies simply subscribe to the service and a team of experts maintain the solution to ensure that it provides complete protection against constantly evolving perimeter and web-based threats.

Business Benefits

  • Fully managed firewall provided on a subscription basis
  • Delivered based on client’s business requirements
  • 24/7 support


  • User authentication
  • Web content filtering and control
  • Intrusion detection and prevention
  • Cyber threat monitoring
  • Application control
  • Dynamic routing protocols
  • Policy based routing
  • Server load balancing
  • Traffic shaping capabilities
CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses a range of solutions to help them connect, communicate and collaborate with their customers, employees and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy service and support that our customers can count on 24/7.

07 Mar CipherWave announces new Regional Director for KZN

CipherWave announced today at its Midrand Head Office the appointment of Rajan Ponnen as Regional Director for its KZN region.

Ponnen will oversee all of CipherWave’s operations, sales and marketing efforts within the KZN region.

“I am excited to be taking on the role of Regional Director for the KZN region, as part of CipherWave’s organic growth plan. We are proud of the company’s success at this point in time and I believe there is still tremendous opportunity for further growth.”

“Our goal is to maintain our current impeccable customer service offerings whilst expanding into a leading position within the SME and Mid-market Enterprise segment through our internal supporting teams and our loyal partners within the region.” said Ponnen.

Rajan brings with him, in excess of 15 years of experience across various roles held within the Telecoms and Technology industry.

“We’re excited to have Rajan join our team and believe he will add tremendous value to our customers and partners in the KZN region. We believe the timing was perfect to continue our expansion plans, given the investment and growth into our Network, Voice and Cloud Platforms over the past 24 months.” said Wayne D’sa, Managing Director of CipherWave.

CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses with a range of solutions to help them connect, communicate and collaborate with their customers, employees and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy service and support that our customers can count on 24/7.