FAQs

FAQs

What type of services do you provide?
CipherWave provides cloud, connectivity and voice services.

Do you only offer business services?
We are able to provide voice and fibre services for the home through Home-Connect.

Where are you based and what areas do you service?
CipherWave has a national footprint and has branches in Johannesburg, Cape Town and Durban.

What is the process for moving all my current services to CipherWave?
CipherWave’s dedicated operations team will put together a comprehensive project plan, detailing the entire transition process. This team will handle co-ordination with all third party suppliers and will act as your single point of contact, ensuring a smooth change over with minimal downtime.

Are your services locally provided and supported?
Yes, we own and manage our own local network and data centres. This gives us better control to give you better service.

Do you offer good support?
Yes, we offer 24/7/365 support.

Will I need to deal with multiple people within the business or will I always be dealing with the same person?
You will have access to your own dedicated Account Manager, who will be your ongoing contact across our range of services.

Are you BBBEE compliant?
Yes, please click here to download our certificate.

How do I become a CipherWave reseller?
To become a partner, please send us a mail at partnersales@cipherwave.co.za To find out more about being a partner, visit our partner page.

How do I make payment for my service?
We accept the following methods of payment:

  • Credit Card – We accept all major credit cards – Visa, Mastercard, American Express.
  • Debit order – Please contact our accounts department on 011 541 9940 or accounts@cipherwave.co.za to request a debit order mandate.
  • EFT – Please send your proof of payment to accounts@cipherwave.co.za.

Banking details

CIPHER WAVE STORAGE SOLUTIONS AFRICA PTY LTD
FNB Cheque account
Account no. 62555278061
Branch: The Boulders (250-856)
SWIFT code: FIRNZ AJJ

How do I cancel my CipherWave service?
In order to cancel your service, you can complete the cancellation request form and email it to cancellations@cipherwave.co.za.

How do I get a quote for a CipherWave service?
Please contact our sales team on 011 541 9940 or sales@cipherwave.co.za.

Who do I contact for technical support?
Please contact our Support team on 0860 070 070 or support@cipherwave.co.zaour team is available 24/7/235.

Who do I contact for account or billing related queries?
Please contact our accounts team on 011 541 9940 or accounts@cipherwave.co.za.

NEED SUPPORT?

Technical Support 

Our technical support team never sleeps. Well, technically they do (after all, they’re not robots) but there’s always a dedicated team awake, ready and waiting 24/27/365 to help you with any support queries. 

Tel: 0860 070 070

Email: support@cipherwave.co.za 

General Enquiries (Monday – Friday 08:00 – 17:00)

Tel: 011 541 9940  

Email: info@cipherwave.co.za