Call recording at your reach

Consider the competitive world we work in. Excellent client service is extremely important. It’s often the only aspect that can set one business apart from another.

It’s often difficult to actively listen to clients when you need to take notes and keep track of all the details. You can quickly and easily improve the way your business operates by simply using call recording. Call recording allows you the opportunity to really listen to your clients. It’s simple to refer to a call at a later stage if you need to capture missed or forgotten information, which will put your customer service on another level!

We’ve got the perfect solution for you! Having to deal with the high cost and hassle of the traditional telephone is a thing of the past. CipherWave offers an all-inclusive, unified communications package to meet the demanding communication needs of growing businesses. And it’s extremely easy to use. It will make keeping track of your employees and productivity via call recording a walk in the park!

Introducing Voip for business, a flexible, reliable & scalable unified communication platform hosted by CypherWave, one of the top voip service providers in South Africa.

This feature-rich hosted PBX solution delivers cutting-edge VoIP (Voice over Internet Protocol) technology and is fully customisable voip packages, giving you the power to pick and pay for only the exact features that you need.

In addition to the standard features of all new generation ip pbx, CipherWave’s ip pbx solution includes comprehensive enhanced services, hosted exchange, call recording, and telephony applications, system administration, end-user applications, as well as set up and configuration features in a truly scalable manner.

We use integrated call recording to keep track of your team’s conversations with every customer, creating a library of valuable data for future use. Along with cloud calling software, you’ll be able to extract actionable steps for your customer support team to increase quality assurance, improve their performance, monitor compliance, resolve disputes, and elevate your customer experience by choosing the right voip service providers!

A hosted PBX system is a modified version of traditional PBX, which consists of an on-site server for directing calls to different parties at a location. Hosted PBX systems remove that physical server from your business’ site and replace it with a cloud-based server.

Why choose call recording for your business?

Phone calls are recorded seamlessly in a secure and compliant environment.
It’s easily activated and hassle-free.
Obtain your recordings easily via the cloud and telephone management system.
Only appointed and approved contacts can access call recordings.
Improve your company’s client service because you can now actively listen.
Use call recordings to easily train and educate your staff.
Resolve disputes and use call recordings as verbal contracts.

Get hosted PBX today!

How to get connected

CipherWave is a locally owned and managed business. We operate our own local network and infrastructure and state-of-the-art data centers. We are passionate about connecting people through innovative solutions that last!

Contact us today for a free quote, so that we can get your business connected!  

Fax Solutions for Business

Send and receive fax messages through the internet by connecting traditional fax machines to an IP network using an analogue terminal adaptor (ATA), thus eliminating the need for telephone lines. Fax messages are encrypted and sent with a full audit trail, and with the reliability of a standard telephone line.

Why Choose CipherWave

Cost effective alternative to making traditional telephone calls
No need to own and manage PBX hardware
Improved communication efficiency between employees and customers
Fully scalable solutions

Why Choose CipherWave

Cost effective alternative to making traditional telephone calls
No need to own and manage PBX hardware
Improved communication efficiency between employees and customers
Fully scalable solutions